Policies

Return & Refund Policy

Last updated: 28 July 2026

Return window

You may raise a return request within 7 days of delivery if the product was received damaged, defective, expired or materially different from what was ordered.

Non-returnable items

For hygiene and safety reasons, cosmetics, personal-care items and skincare products that have been opened, used or tampered with cannot be returned. Products must be in their original, sealed packaging with tags/seals intact.

How to raise a return

1. Email care@bfirstbeautyzone.in within 7 days of delivery with your order ID, reason for return and clear photos/video of the product and outer packaging.
2. Our team will confirm the return within 2 business days and arrange a reverse pickup where serviceable, or share a return address.
3. The product must be handed over in original condition with the invoice.

Refunds

Once the returned item is received and inspected (typically within 3 business days of pickup), the refund is initiated to the original payment method within 5–7 business days. For Cash on Delivery orders, refunds are made via UPI / bank transfer to the account details you provide.

Cancellations

Orders can be cancelled free of charge before dispatch. Once dispatched, the return process above applies.

Contact

B First Beauty Zone & Cosmetics Wholesale Traders · 1st Floor, 4-229, Venkateswara Nagar, Near Sri Musalamma Talli Amma Vari Aalayam, Indira Palem, Kakinada, Andhra Pradesh 533006, India · care@bfirstbeautyzone.in · +91 93914 75838.